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• Serve as the main liaison for incoming and outgoing calls, electronic messages, and web-based inquiries using a call management system.
• Respond to basic inquiries and direct patients to the appropriate medical personnel when necessary.
• Communicate with healthcare personnel using text, voice, and email platforms to ensure timely delivery of messages and updates.
• Schedule and confirm initial and follow-up medical appointments for patients.
• Register patients in the system, verify insurance coverage, and advise on estimated financial responsibility.
• Perform accurate and timely data entry while ensuring data integrity.
• Reconcile data and patient records as required.
• Maintain a high level of professionalism and service in all patient interactions.

• High School Diploma or equivalent
• Minimum of two (2) years of hands-on experience in a call center environment, specifically within customer service and/or the healthcare industry
• Proven interpersonal and multitasking skills
• Excellent verbal and written communication abilities
• Strong organizational skills and attention to detail
• Ability to manage high call volumes while maintaining a positive and helpful demeanor

• Vocational certificates in healthcare fields (e.g., appointment scheduling, registration, insurance verification, or medical assisting)
• Associate or Bachelor’s Degree in Healthcare, Business, Operations, or a related field

• Relevant healthcare-related vocational certifications (preferred but not required)

Education: High School